Refund policy

Returns of full-priced products must be made within 14 days after receiving your order. Returned items must be new, unopened, and unused in original condition. Any items opened or altered are not eligible for refund/return. We recommend sharing with a family member or friend! Upon receiving your returned item(s) and passing inspection, we will provide the applicable refund minus the shipping costs.

To start a return, you can contact us at customercare@theonionskin.com. Please include "RETURN" and your order number on the subject line. Mention the product(s) you wish to return with the reason(s) in the body of the email.

Please allow 5-10 business days to process your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@theonionskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products from promotional sales, limited time deals, or special sale items are not eligible for return/refund. We also do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to the products we sell. 

Please note that we are not responsible for lost or stolen packages, as well as any issues or delays that may arise from the postal service.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Shipping fees are not eligible for a refund. If approved, you’ll be automatically refunded minus shipping charges within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@theonionskin.com.